When do I need to place my order?
You are welcome to place an order at any time, although our order cut off is midnight Monday, for that week’s delivery.
When will my order be delivered?
Our delivery days are listed below for the selected delivery areas. We deliver our orders on Wednesdays, Thursdays and Fridays. Our delivery windows are 2pm–6pm on Wednesday, 3pm–7pm on Thursday and 2pm–6pm on Friday. Please find the delivery areas listed below.
Is there a minimum order?
There is no minimum order although any order under $100 incurs a $10 delivery fee.
Do you deliver to my area?
See our delivery tracker and enter your post code to see if we deliver to your area.
My suburb is not within your delivery area. How can I get an order?
We would love to hear from you if you are interested in placing an order for home delivery, and we don’t currently deliver to your area. Please contact firstname.lastname@example.org and we may be able to organise a delivery to you or add your suburb to our regular delivery area. Alternatively, you can place an order to pick up from our pick-up point.
Is there a delivery fee?
Our delivery fee is $10 for any order under $100. Any orders over $100 are delivered for free!
How is my order delivered?
Our orders are delivered in our Safe Food accredited refrigerated vehicle. Once your order is prepared, it is packed in an insulated Styrofoam box with ice, sealed and delivered to your door. This ensures your order is delivered to national food safety standards. The insulated boxes are only a temporary way to keep your order cool. It is ideal to get your order into the fridge as soon as possible to ensure your meat is kept at its optimum temperate.
What do I do if something is missing from my order?
If you receive your order and find that something is missing, please contact our office straight away on 0408 630 174 or email@example.com.
What happens if I’m not home when my delivery arrives?
If you know you won’t be at home at the time of delivery, please advise in our delivery instructions where you would like your order to be left, ideally somewhere cool and out of the sun. We try to avoid leaving orders outside, although understand that you have other commitments and sometimes this is unavoidable. Each of our orders is packed and delivered in an insulated Styrofoam box with ice to keep your order cool.
If we deliver your order and no one is home, we will send a confirmation message to advise that your order has been delivered and where it has been left. Alternatively, you can organise to have your order delivered to your workplace if it is within our delivery area.
I live in a unit or gated complex and won’t be home when the delivery arrives, what do I do?
If you live in an area which is gated or an apartment complex, please advise in our delivery instructions when placing your order, on any further information required for your order to be delivered. You can instruct for your order to be left at reception, with a friend or neighbour, or a designated place by you.
What are your payment options?
We take payment via PayPal or Stripe. This gives you an option for payment and are both convenient and secure payment methods.
Can I pick up my order?
If it is more convenient for you, or you know you won’t be home to receive your order, you can pick up an order from our designated pick up point. Just select ‘pick up’ when placing your order and you can collect your order from our pick-up point, at the noted time. The pick-up day and time will be listed when you select pick up. Our pick-up address is Unit 4/14 Christine Place Capalaba QLD 4157. If you have any further questions regarding our order pick-ups, please don’t hesitate to contact us at firstname.lastname@example.org .
How are your products packaged?
All of our products are packaged in cryvaced BPA free bags, ensuring the longest shelf life for a fresh product. This means you can keep your order in the fridge, and don’t have to worry about defrosting meat when you want to use it. All of our meat has a ‘best before’ date labelled on the packet, which gives you a rough guideline as to how long the meat can be stored in your fridge. Being a natural product, there is no set use by date, we give a product ‘best before’. If you know you won’t use your meat by its best before date, we recommend putting it in the freezer.
The only products which will be delivered frozen, are the bones and in some cases, the organic poultry. We only do this as these products have a very short fresh shelf life.
Why do I need to purchase a Styrofoam box?
When placing your first order, we ask for you to purchase a Styrofoam box, which will cost $5. This is only a one-off payment and you won’t be asked to purchase another Styrofoam box. You then receive your order in a Styrofoam box, and we just ask that when placing your next order, you leave your Styrofoam box to be collected. This means we continue to recycle the Styrofoam boxes, reducing the environmental impact. We want to look after our environment and ensure we are working together to be as sustainable as possible.